What to do if you receive an error when installing the Splice App

If you are installing Splice and run into an error/issue there are a number of factors that could be causing this.

Installation Issues

On Mac:

Please delete the .dmg file you downloaded and download another installer directly from: https://splice.com/download

Double check you are using an account with Admin privileges, if you are using a computer with multiple OS user accounts make sure Splice isn't already in the Applications folder.

Make sure there are no network monitoring/anti-virus apps that would be blocking Splice from installing (Little Snitch, Avast, CCleaner, Bit Defender etc....)

Try creating a new User and give it Admin privileges to see if Splice can install.
 

On Windows:

Make sure there are no network monitoring/anti-virus apps that would be blocking Splice from installing like Norton, Windows Defender, McAfee, Avast, CCleaner, Bit Defender etc....

There are known issues with anti-virus blocking the installer, try temporarily uninstalling your anti-virus to rule it out completely. 

Double check you have this component installed:

Microsoft .NET Framework:

https://www.microsoft.com/en-us/download/details.aspx?id=30653

PASSWORD ISSUES

If your password is working on the website but not the desktop app, this is usually caused by anti-virus/network monitoring apps blocking the credentials.  Please temporarily disable/uninstall any software that could be blocking the Splice client and attempt to log in.

If you are still having issues installing take a screenshot of any errors and send it to support@splice.com