If you are installing Splice and run into an error/issue there are a number of factors that could be causing this.
Installation Issues
On Mac:
If you receive an error -4960 this is because of a corrupt .dmg file. Please delete the .dmg file you downloaded and download another installer directly from: https://splice.com/download
Make sure there are no network monitoring/anti-virus apps that would be blocking Splice from installing like Little Snitch, Avast, CCleaner, Bit Defender etc....
There are known issues with anti-virus blocking the installer, try temporarily uninstalling your anti-virus to rule it out completely.
On Windows:
Make sure there are no network monitoring/anti-virus apps that would be blocking Splice from installing like Norton, Windows Defender, McAfee, Avast, CCleaner, Bit Defender etc....
There are known issues with anti-virus blocking the installer, try temporarily uninstalling your anti-virus to rule it out completely.
Double check you have this component installed:
Microsoft .NET Framework:
https://www.microsoft.com/en-us/download/details.aspx?id=30653
PASSWORD ISSUES
If your password is working on the website but not the desktop app, this is usually caused by anti-virus/network monitoring apps blocking the credentials. Please temporarily disable/uninstall any software that could be blocking the Splice client and attempt to log in.
If you are still having issues installing take a screenshot of any errors and send it to support@splice.com
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