Crystalline is saying my plan is expired, what should I do?

Please make sure that you are signed into the Splice desktop client with an account that has a Crystalline plan active before you open up your DAW to load Crystalline. While you are on the Rent-to-Own plan, the client needs to verify the Crystalline plugin once every few days.

This fix may also apply to users being prompted for a serial number. Please see below for screenshots. 

In order to resolve this issue, please follow these troubleshooting steps in exact order:

1. Close out of Splice
2. Close your DAW
3. Relaunch Splice and log into the account with the active Rent-to-Own plan
4. Open your DAW and launch the plug-in

If you are still having issues, please again close your DAW and reinstall the plugin directly from the Splice app.

• We also recommend you reinstall the Splice app. You can get the latest install here: https://splice.com/download

Again, please be sure you are following all of the steps in order.

If you've fully paid off your Crystalline Rent-to-Own subscription and are being prompted for a serial number, your serial number will be shown here: https://splice.com/plugins/your-plugins 

If issues persist, please contact us here.