Crystalline is saying my plan is expired, what should I do?
Please make sure that you are signed into the Splice desktop client with an account that has a Crystalline plan active before you open up your DAW to load Crystalline. While you are on the Rent-to-Own plan, the client needs to verify the Crystalline plugin once every few days.
This fix may also apply to users being prompted for a serial number. Please see below for screenshots.
In order to resolve this issue, please follow these troubleshooting steps in exact order:
- Close out of Splice
- Close your DAW
- Relaunch Splice and log into the account with the active Rent-to-Own plan
- Open your DAW and launch the plug-in
If you are still having issues, please again close your DAW and reinstall the plugin directly from the Splice app.
- We also recommend you reinstall the Splice app. You can get the latest install here: https://splice.com/download
Again, please be sure you are following all of the steps in order.
If you've fully paid off your Crystalline Rent-to-Own subscription and are being prompted for a serial number, your serial number will be shown here: https://splice.com/plugins/your-plugins
If issues persist, please contact us here.
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