You can cancel your plan at any time from the Splice Plans page. Additionally, Splice provides a subscription hold option in which you can pause your plan for up to 2 months.
How to cancel your Splice plan:
Once you're on the Splice Plans page, select the Cancel modal on the plan you wish to cancel.
Once you select Cancel, you'll be prompted to choose a reason for canceling:
Once you've chosen a reason and select Continue, please be sure to select Cancel subscription to ensure you've fully canceled the plan.
How to pause your Splice plan:
Follow the first two steps in the cancellation instructions. When you reach the option to pause or cancel your subscription, select the Pause subscription modal. A pop-up will appear with a drop-down menu, in which you can choose the option for a 1 or 2-month pause period:
Once you've selected your hold duration, select Submit and you'll be sent to a confirmation page:
How to Cancel your On-Hold Subscription:
Splice offers a 1 and 2 month Subscription Hold option. To cancel a plan that is on hold, you'll need to first resubscribe from the Splice Plans page. From there, follow the previous steps provided in this article to cancel the plan.
How to Cancel a Suspended Subscription (Declined or Past Due Payments):
Unfortunately, you won't be able to cancel when your subscription has been suspended due to a declined payment. You can update your payment information to process the past due payment, then follow the cancellation steps provided previously in this article. You can also reach out to the Customer Experience team for support.