What do I do if the app is giving me an error?

Occasionally users see an error when trying to sync projects/download samples with Splice. Because there are so many configurations that we support, we recommend contacting us, here, about the issue, and we'll help fix it. Please briefly explain what you were doing when the error occurred, and attach the app's log file. To get the client log:

1. Click the user icon in the top right, or use the keyboard command: ⌘, (Mac) / Ctrl + , (Windows) to open preferences.
2. Click "Preferences"
3. Click "Download Logs"
4. A file named "SpliceLogs<your Splice username>.zip" will be created on your desktop - please attach this file to your email

**PLEASE NOTE If you are using the new dark mode desktop app you can find you logs by clicking on the icon in the top right hand of the desktop app, select preferences and download you logs from that screen.**

If you are unable to login to the Splice app, you can still access "Preferences" by clicking on the gear icon in the top right corner of the login page.