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What to Do if You See "Install Splice" when Splice is Already Open

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If you see an “Install Splice” error window while downloading a sample or project, try this:

  • Quit the Splice desktop client
  • Open Preferences
  • Select QUIT SPLICE
  • Relaunch Splice

Quit_Splice_App.png

 

 

TROUBLESHOOTING:

 

If you are running into issues installing or using the Splice app, please refer to this article:
https://support.splice.com/hc/en-us/articles/115010255807-What-to-do-if-you-Receive-an-Installation-Error 

 

 

 

If you are still having issues after trying these steps, create a set of desktop logs and send them to [email protected] Directions on how to do so can be found here: https://support.splice.com/hc/en-us/articles/202922446-What-do-I-do-if-the-client-is-giving-me-an-error-

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