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What to do if you see "Install Splice" when Splice is already open

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Quit the Splice desktop client

  • Open Preferences (Gear Icon)
  • Select QUIT SPLICE
  • Relaunch Splice and make sure you are signed into the same account as the website.

 

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TROUBLESHOOTING:

 

If you are running into issues installing or using the Splice app, please refer to this article:
https://support.splice.com/hc/en-us/articles/115010255807-What-to-do-if-you-Receive-an-Installation-Error 

 

 

 

If you are still having issues after trying these steps, create a set of desktop logs and send them to support@splice.com Directions on how to do so can be found here: https://support.splice.com/hc/en-us/articles/202922446-What-do-I-do-if-the-client-is-giving-me-an-error-

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