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    What Should I do if I experience a Download Failed Error?

    If you cannot download a sample, first make sure the Splice application is logged into the same username as the website.

     

    Note: an active Sounds subscription is required to re-download your previously downloaded samples. Please ensure that you are signed into an account with an active Sounds subscription before attempting to re-download samples from your library.

     

    If you receive an error when downloading samples from Sounds, try relinking your Splice folder.

     

    To relink your Splice folder:

    Go to Preferences > Splice Folder Location > Set New Folder. Then, select your original Splice folder. Finally, log out of Splice and restart the app by going to 'Quit Splice' at the bottom of preferences.

    Screen_Shot_2019-08-06_at_12.54.49_PM.png 

     

     

    You can also solve most download issues by clearing your Splice app's cache folder.

     

    Delete Splice App Cache (Mac OS):

     

    Delete the entire com.splice.Splice folder in your Application Support folder.

    To get to this folder open Finder and hit Shift + CMD + G. Then paste this: ~/Library/Application Support/com.splice.Splice

    After you delete the com.splice.Splice folder restart your machine.

     

     

    Delete Windows App Cache:

     

    Use File Explorer to navigate to C:\Users\Username\AppData\Local\SpliceSettings

    Delete the entire SpliceSettings folder.  

    Then restart and login to the application.

     

      

    If you're experiencing a different issue, please check out What to do if you see "Install Splice" when Splice is already open

    If you are still having issues after trying these steps, create a set of desktop logs and send them to support@splice.com Directions on how to do so can be found here: https://support.splice.com/hc/en-us/articles/202922446-What-do-I-do-if-the-client-is-giving-me-an-error-

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