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What should I do if I experience a download failed error?


First, make sure the Splice app is logged into the same username as the website.


If you receive an error when downloading samples from Sounds try relinking your Splice folder.


Relink Your Splice Folder:

Go to Preferences > Splice Folder Location > Set New Folder. Then, select your original Splice folder. Finally, log out of Splice and restart the app by going to 'Quit Splice' at the bottom of preferences.




You can also solve most download issues by clearing your Splice app's cache folder.


Delete Splice App Cache (Mac OS):


Delete the entire com.splice.Splice folder in your Application Support folder.

To get to this folder open Finder and hit Shift + CMD + G. Then paste this: ~/Library/Application Support/com.splice.Splice

After you delete the com.splice.Splice folder restart your machine.



To do this on Windows:


Use File Explorer to navigate to C:\Users\Username\AppData\Local\SpliceSettings

Delete the entire SpliceSettings folder.  

Then restart and login to the application.




If you are still having issues after trying these steps, create a set of desktop logs and send them to support@splice.com Directions on how to do so can be found here: https://support.splice.com/hc/en-us/articles/202922446-What-do-I-do-if-the-client-is-giving-me-an-error-

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