This article applies to RC-20 Retro Color, XO, and Addictive Keys Complete Collection.
Please make sure that you are signed into the Splice desktop client with an account that has an active XLN Audio plan before you open up your DAW to load your plug-in. While you are on the Rent-to-Own plan, the client needs to verify the plugin once every few days.
In order to resolve this issue, please follow these troubleshooting steps in exact order:
- Close out of Splice
- Close your DAW
- Relaunch Splice and log into the account with the active XLN Audio plan
- Open your DAW and launch the plug-in
If you are still having issues, please again close your DAW and reinstall your XLN Audio plug-in directly from the Splice app in the "Apps & Tools" section.
- We also recommend you reinstall the Splice app. You can get the latest install here: https://splice.com/download
If you've fully paid off your XLN Audio plugin Rent-to-Own subscription, please visit this article.
If issues persist, please contact us here.