This issue can arise if a rent-to-own plug-in is trying to launch when the Splice desktop client is closed. You must launch the Splice desktop client and log into your Splice account before attempting to use any of your rent-to-own software. Note that the Splice client presents a small menu bar icon to indicate that it’s running.
Another likely cause of this issue is the absence of a stable network connection. Check your machine’s wi-fi/network settings to confirm that you’re connected to an active network. The Splice desktop client can only obtain license information from your rent-to-own RC-20 plugin via an internet connection — without adequate network signal, your rent-to-own plug-ins will not function as fully activated software.
If issues persist, please contact firstname.lastname@example.org.