What Should I Do if my Antivirus Is Interfering With the Splice App?

Antivirus and firewall software can potentially affect the functionality of the Splice desktop app, or even prevent it from being successfully installed. Potential effects of antivirus interference can include:

• App launch failures
• App crashes
• Sounds download failures
• Sign in failures
• Installation failures

If you suspect that antivirus software on your computer is interfering with the Splice app, try whitelisting and excluding the app from your antivirus, and then relaunch or reinstall Splice.

Here are some links on how to whitelist and exclude specific applications in some common antivirus programs:

Avast: Antivirus scan exclusions

Norton: Exclude files and folders

McAfee: How to exclude files from virus scans

Windows Defender: Add an exclusion to Windows security

Kaspersky: How to exclude a file or application from scan

If adding Splice as an exclusion doesn't help, we recommend temporarily disabling your antivirus and then reattempting to launch or install the Splice app.