In November 2020, Apple began to release Apple devices with the M1 chipset. At this time, the Splice desktop app is only supported on Intel chipsets. If you're unsure of your chipset, you can check this by clicking on "About this Mac".
The chipset will be listed next to Processor.
If you are using a Mac computer with an M1 chipset, then you will need to install Rosetta in order to run the desktop application. Rosetta is a code translator that enables a Mac with M1 chips to use apps built for a Mac with an Intel processor, like the Splice desktop app.
With an M1 chipset you should be asked to install Rosetta the first time you open the Splice app. Click Install, then enter your computer user name and password to allow installation to proceed.
After installing Rosetta, it is available to any other apps that need it, so you will not be asked to install it again. If you choose not to install Rosetta now, you will be asked again the next time you open the Splice app.
If you are experiencing issues with downloading the desktop app and/or are not being presented the option to install Rosetta, you can launch the installer manually through these steps:
1. Open the Terminal app
You'll find Terminal in your Applications > Utilities folder.
Alternately, you can press Cmd+Space to perform a spotlight search. Type "Terminal" into the box and press Return.
2. Run this command in Terminal
In the Terminal app, type (or copy and paste) the following command, and press Return:
3. This will launch the Rosetta installer and you’ll have to agree to a license agreement.
4. Run the Splice Installer once Rosetta is installed
If you're still experiencing issues with installing or running the app, please refer to these Help Center articles or contact email@example.com: