Sometimes, our CX team will require you to send us your desktop app logs. This allows our team to view the app’s activity and properties. If you have an issue with the desktop app and reach out to our support team, please briefly explain the issue, and attach the app's log file.
To get the desktop app logs:
Click the user icon in the top right
Click Preferences
Click Download Logs
A file named SpliceLogs*<your Splice username>**.zip* will be created on your desktop; please attach this file to your request.
If you’re unable to access your preferences, you can follow these steps to access them manually:
Windows: C:\Users\Username\AppData\Local\SpliceSettings
MacOS: Macintosh HD/Users/Username/Library/Application Support/com.Splice.splice
Please note that on Mac, you'll need to enable hidden folders in Finder before navigating to the above filepath. To do this, open a finder window and hold down [CMD] + [SHIFT]+ [ . ]
There will be a logs folder in the SpliceSettings or com.Splice.splice folder. Please zip up the folder and send it over so we can investigate.