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What to do if the Desktop App won't launch
What to do if the Desktop App won't launch

How to solve issues with the Splice Desktop App not launching properly

Updated over a month ago

If you are having issues launching the Desktop App or receiving a "Hold up, something's not right..." error, please first do the following:

  1. Uninstall and reinstall the Splice desktop app. Grab the latest installer here: https://splice.com/download
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  2. Turn off any anti-virus apps or VPNs that may be blocking Splice.
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  3. Connect to a different WiFi network or a mobile hotspot

If issues persist, please follow the instructions below depending on your operating system:

For Windows users:

1. Remove Third-Party Security Software

Remove any third-party security software, such as:

  • VPNs

  • Avast

  • Kaspersky

  • BitDefender

Also, disable Windows Defender temporarily. Ensure you have the necessary product keys and know how to reinstall these programs after troubleshooting.
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2. Ensure Sufficient Disk Space

Verify that your device has enough free space for the installation or update process.
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3. Unplug Extra Hardware

Disconnect all external devices that are not essential for basic functionality, such as:

  • External storage devices and drives

  • Docks

  • Other peripherals

4. Repair Hard Drive Errors

  1. Click the Start button.

  2. In the search box on the taskbar, type Command Prompt.

  3. Select Command Prompt from the list of results.

  4. In the Command Prompt window, type chkdsk /f C: and press Enter.

  5. Repairs will automatically start on your hard drive, and you’ll be prompted to restart your device.

5. Delete Existing Splice App Files

Remove all existing Splice app files from your computer. Delete the following files and folders:

  • splice.exe

  • C:\Users\{username}\AppData\Local\SpliceSettings

  • C:\Users\{username}\AppData\Local\Splice

  • C:\Users\{username}\AppData\Local\SquirrelTemp

6. Reinstall the Splice App

Download and reinstall the Splice app from splice.com/download.
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7. Reboot Your Computer

Restart your computer. If issues persist, reboot in Safe Mode.

For Mac users:

1. Force Quit Splice

  1. Open the Force Quit manager.

  2. Force quit the Splice application.

2. Delete the com.splice.Splice Folder

  1. Open Finder.

  2. Press Shift + CMD + G to open the "Go to Folder" window.

  3. Paste the following path and press Enter:

    ~/Library/Application Support/com.splice.Splice

  4. Delete the entire com.splice.Splice folder.

3. Check Firewall Settings

  • Go to System Settings > Network > Firewall, click Options, and ensure Splice is listed under Allow incoming connections.

4. Restart and Relaunch

  • Restart your machine.

  • Relaunch the Splice app.

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