If you are having issues launching the Desktop App or receiving a "Hold up, something's not right..." error, please first do the following:
Uninstall and reinstall the Splice desktop app. Grab the latest installer here: https://splice.com/download
Turn off any anti-virus apps or VPNs that may be blocking Splice.
Connect to a different WiFi network or a mobile hotspot
If issues persist, please follow the instructions below depending on your operating system:
For Windows users:
1. Remove Third-Party Security Software
Remove any third-party security software, such as:
VPNs
Avast
Kaspersky
BitDefender
Also, disable Windows Defender temporarily. Ensure you have the necessary product keys and know how to reinstall these programs after troubleshooting.
2. Ensure Sufficient Disk Space
Verify that your device has enough free space for the installation or update process.
3. Unplug Extra Hardware
Disconnect all external devices that are not essential for basic functionality, such as:
External storage devices and drives
Docks
Other peripherals
4. Repair Hard Drive Errors
Click the Start button.
In the search box on the taskbar, type Command Prompt.
Select Command Prompt from the list of results.
In the Command Prompt window, type
chkdsk /f C:and press Enter.Repairs will automatically start on your hard drive, and you’ll be prompted to restart your device.
5. Delete Existing Splice App Files
Remove all existing Splice app files from your computer. Delete the following files and folders:
splice.exeC:\Users\{username}\AppData\Local\SpliceSettingsC:\Users\{username}\AppData\Local\SpliceC:\Users\{username}\AppData\Local\SquirrelTemp
6. Reinstall the Splice App
Download and reinstall the Splice app from splice.com/download.
7. Reboot Your Computer
Restart your computer. If issues persist, reboot in Safe Mode.
For Mac users:
1. Force Quit the App
Press Command (⌘) + Option + Escape to open the Force Quit menu.
Select Splice from the list and click Force Quit.
2. Clear the Splice Application Support Folder
Clearing this folder removes potentially corrupted files that may be preventing the app from loading:
Open Finder.
Press
Shift (⇧)+Command (⌘)+Gto open the "Go to Folder" dialog.Paste the following path:
~/Library/Application Support/com.splice.Splice
Click Go.
Delete the entire com.splice.Splice folder (you can drag it to the Trash).
3. Restart Your Computer
After deleting the folder, restart your computer to ensure the changes take effect.
4. Check Your Firewall Settings
Open System Settings (or System Preferences on older macOS versions).
Go to Network > Firewall.
If the firewall is on, click Options....
In the list of apps, make sure Splice is set to Allow incoming connections.
If Splice isn't listed, click the + button, find Splice in your Applications folder, and add it.
Make sure it’s set to Allow incoming connections, then click OK.
5. Verify Internet Connection and VPN/Proxy Settings
Ensure you have a stable internet connection.
If you're using a VPN or proxy, try temporarily disabling it to check for interference.
If possible, connect to a different WiFi network or a mobile hotspot to test the connection.
6. Check for Conflicting Software
Have you recently installed new software? Some programs—especially other audio tools, aggressive security apps, or system utilities—can interfere with Splice. Try disabling or uninstalling any new software to see if it resolves the issue.
7. Grant Splice Full Disk Access
Open System Settings > Privacy & Security > Full Disk Access.
Click the lock to make changes and enter your password if prompted.
If Splice is listed, toggle the switch ON.
If it's not listed:
Click the + button.
Navigate to your Applications folder and select Splice.
Make sure the switch is ON.
Quit and reopen Splice for the changes to take effect.