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How to resolve Rent-to-Own license verification issues with Massive
How to resolve Rent-to-Own license verification issues with Massive

This article applies for Massive and Massive X

Updated this week

If you are still renting your software, please make sure that you are signed into the Splice Desktop App with an account that has an active subscription before you open up your DAW to load Massive. While you are on the Rent-to-Own plan, the Desktop App needs to verify the plugin license once every few days.

In order to resolve this issue, please follow these troubleshooting steps in exact order:

  1. Close out of Splice

  2. Close your DAW

  3. Relaunch Splice and log into the account with the active Massive plan

  4. Open your DAW and launch the plug-in

If you are still having issues, please again close your DAW and reinstall Massive directly from the Splice app in the "Apps & Tools" section.

If you have paid off Massive, please click here.
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