Below is a list of our RTO products and common issues
122 articles
Serum is saying "Splice Lease not found!" What should I do?
Where is my serial number for Serum?
How can I access the Xfer Records site if I've purchased through Splice?
I’m not seeing Serum in my DAW’s list of plugins, what should I do?
What should I do when Serum is missing folders?
How to activate your lifetime license for Serum
Downloading and importing Serum presets
Where can I find the installed Serum AU, VST or AAX files?
How do I install Serum FX?
I finished paying for Studio One — how do I activate my lifetime license?
"This product key requires an additional license that could not be found on this computer"
What to do if you get the message "The license has not been issued with your computer"
Installing Studio One with Splice
Installing plugins into Studio One
What is a My.PreSonus account? Do I log in to Studio One with my Splice account?
How do I install Melodyne after installing Studio One?
Studio One pricing
What happens if my payment for the Arturia plugin fails?
The Arturia plugin is saying it's not active on my computer. What should I do?
How do I activate my Arturia lifetime license?
Installing Arturia plugins with Splice
Adding Arturia plugins into Ableton
Adding Arturia plugins into FL Studio
Adding Arturia plugins into Logic Pro X
Can I get Pigments 4 if I'm on the Pigments Rent-to-Own plan?
I own my iZotope product outright, but when I enter my email address and serial number I am being told that this product is already registered to another account.
I own my IZotope product outright, but when I enter my product serial number, I’m being told the serial number is invalid.
Where are my iZotope applications stored on my Mac/PC?
What is Relay and why am I seeing it installed in the Splice app?
"Error writing files to Documents directory" during installation on Catalina
My iZotope plugin is saying the license is not active, what should I do?
How do I activate my iZotope lifetime license?
Adding iZotope plugins into Ableton
Adding iZotope plugins into Logic Pro X
Adding iZotope plugins into FL Studio
My XLN Audio plugin is saying my plan is expired. What should I do?This article applies to RC-20 Retro Color, XO, Addictive Drums, and Addictive Keys Complete Collection.
How do I activate my XLN Audio plugins lifetime license?This article applies to RC-20 Retro Color, XO, Addictive Drums, and Addictive Keys Complete Collection.
Adding XLN Audio plugins into AbletonThis article applies to RC-20 Retro Color, XO, Addictive Drums, and Addictive Keys Complete Collection.
Adding XLN Audio plugins into Logic Pro XThis article applies to RC-20 Retro Color, XO, Addictive Drums, and Addictive Keys Complete Collection.
Adding XLN Audio plugins into FL StudioThis article applies to RC-20 Retro Color, XO, Addictive Drums, and Addictive Keys Complete Collection.
Where can I find the installed XLN Audio AU, VST or AAX files?This article applies to RC-20 Retro Color, XO, Addictive Drums, and Addictive Keys Complete Collection.
How do I install RC-20 presets from Splice?
How do I add expansion packs to Addictive Drums 2?
How to install Addictive Drums 2 by XLN
My D16 plugin is saying my plan is expired. What should I do?
How do I activate my D16 lifetime license?
Adding D16 plugins into Ableton
Adding D16 plugins into FL Studio
Adding D16 plugins into Logic Pro X
Where can I find the installed AU, VST or AAX files?
How do I make sure my rent-to-own D16 software is up-to-date?
D16 plugin pricing
How do I refresh my license for my Klevgrand plug-in?This article applies to Fosfat, Skaka, Slammer, Tomofon, and OneShot.
How do I install my Klevgrand plug-in?This article applies to Fosfat, Skaka, Slammer, Tomofon, and OneShot.
Where is my serial license for my Klevgrand plug-In?This article applies to Fosfat, Skaka, Slammer, Tomofon, and OneShot.
KORG opsix / wavestate is saying my plan is expired, what should I do?
My KORG plug-in is saying my plan is expired, what should I do?
How do I activate my KORG Plug-in lifetime license?This article applies to KORG Collection, wavestate native, and opsix native
Adding KORG plug-ins into Ableton Live
Adding KORG plug-ins in Logic Pro X
Adding KORG plug-ins into FL Studio
Where can I find the installed KORG Collection AU, VST or AAX files?