First, please confirm if you are still renting your software or if you have paid it off here: https://splice.com/profile/plans
If you are still renting, the plan will say "Active."
If you are paid off, it will say "Owned."
Please scroll down and follow the instructions depending on your lease status:
I am still renting my software (Active)
If you are still renting your software and experiencing a licensing error, you could be having an issue with verifying the Rent-to-Own license. These steps should resolve the issue:
Close out of the Splice Desktop App
Close your DAW
Relaunch Splice and log into the account with the active Rent-to-Own plan
Open your DAW and launch the software
If issues persist:
Close your DAW and reinstall the software directly from the Apps & Plugins section of the Splice app.
We also recommend you reinstall the Splice app. You can get the latest install here: https://splice.com/download
Log out of your account and log back in. This will generate a new license.
Then relaunch your DAW and your plugin.
I have paid off my software (Owned)
If you have paid off your software, please refer to this guide: How Do I Activate my Rent-to-Own Lifetime License?
If your software comes with a serial key, you can find it here: https://splice.com/plugins/your-plugins
For Serum users, you can find your serial key here: https://splice.com/plugins/plans/serum
I am having installation issues
Find and install your software here: https://splice.com/plugins/your-leases
Download and run the installer
Restart your machine
Open the Splice app
Run the software
For more information on installation, please visit our guide here: How do I install my Rent-to-Own software?
If you are using software from Steinberg or Arturia, there is a chance the troubleshooting above may not resolve your issue. Please click on the relevant product guide below for specific instructions: