If you're renting a D16 plugin and the Splice Desktop App correctly authorizes your license, but the activation window keeps appearing repeatedly and cannot be closed, follow these steps to resolve the issue.
For PC Users
Close Your DAW Ensure your DAW (Digital Audio Workstation) is completely closed before proceeding.
Navigate to the D16 Group Folder Go to the following location on your system drive:
C:\Users\[Your Windows Username]\AppData\Roaming\D16 Group
Can't find the AppData folder?
Open File Explorer.
Click on the View tab.
Under Show/hide, check the Hidden Items box to make hidden files and folders visible.
Locate the Plugin Folder
Find the subfolder corresponding to the plugin's name.
Open this subfolder.
Remove the License File
Locate the file with the
.d16keyextension.Delete this file.
Empty the Trash Bin
Ensure the deleted file is permanently removed by emptying the trash bin.
Reactivate the Plugin
Open your DAW and reactivate the plugin. It should now work correctly.
For Mac Users
Close Your DAW Ensure your DAW is completely closed before proceeding.
Navigate to the D16 Group Folder
Go to the following location:
~/Library/Application Support/D16 Group
What does
~mean?~represents your user directory on macOS.To access this folder:
Open Finder.
With Finder as the active application, click Go in the top menu.
Hold the Shift key and select Library from the dropdown menu.
Continue navigating to
Application Support/D16 Group.
Locate the Plugin Folder
Find the subfolder corresponding to the plugin's name.
Open this subfolder.
Remove the License File
Locate the file with the
.d16keyextension.Delete this file.
Empty the Trash Bin
Ensure the deleted file is permanently removed by emptying the trash bin.
Reactivate the Plugin
Open your DAW and reactivate the plugin. It should now work correctly.