Skip to main content
All CollectionsRent-to-Own GearRent-to-Own Plug-ins & SoftwareSerum
Why are Serum presets failing to download in the Splice desktop app? (Mac)
Why are Serum presets failing to download in the Splice desktop app? (Mac)
Updated over 4 months ago

If you're on a Mac and unable to download Serum presets via the Splice desktop app, this error is likely the result of a permissions issue with the destination folder that Serum presets download to.

To resolve this, check the folder permissions for the Splice folder in your Serum presets folder.

  1. Open Finder on your Mac.

  2. Navigate to the Serum Presets Folder:

    • Press Shift + CMD + G to open the "Go to Folder" window.

    • Paste the following path: /Library/Audio/Presets/Xfer Records/Serum Presets/Presets

  3. Check Folder Permissions:

    • Locate the "Splice" folder.

    • Right-click (or CTRL-click) on the "Splice" folder and select Get Info.

    • In the "Sharing & Permissions" section, make sure your Mac account name has "Read & Write" privileges. If it doesn't, change it to "Read & Write".

  4. Verify Permissions for Enclosing Folders:

    • If the issue continues, check the permissions for each folder in the path (e.g., "Presets," "Serum Presets," etc.).

    • Ensure each one is set to "Read & Write".

  5. Test the Fix:

    • Try downloading a Serum preset again via the Splice app.

Screen_Shot_2021-01-26_at_5.35.46_PM.png


โ€‹

Did this answer your question?