Splice

Sometimes, our CX team will require you to send us your desktop app logs. This allows our team to view the app’s activity and properties. If you have an issue with the desktop app and reach out to our support team, please briefly explain the issue, and attach the app's log file.

A file named SpliceLogs*&lt;your Splice username&gt;**.zip* will be created on your desktop; please attach this file to your request.

- Click the user icon in the top right
- Click Preferences
- Click Download Logs
- A file named SpliceLogs*&lt;your Splice username&gt;**.zip* will be created on your desktop; please attach this file to your request.

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If you are unable to access your logs through the Desktop App, here is how to manually locate them depending on your operating system:

Click the folder icon on your taskbar (it looks like a yellow folder), OR

Press the Windows key + E on your keyboard to open File Explorer.

- Click the folder icon on your taskbar (it looks like a yellow folder), OR
- Press the Windows key + E on your keyboard to open File Explorer.

Step 2: Navigate to the Splice Settings folder

In the address bar at the top of File Explorer, paste the following path and press Enter:

- In the address bar at the top of File Explorer, paste the following path and press Enter:
 %localappdata%\SpliceSettings

Step 3: Locate the <code>logs</code> folder

Inside the SpliceSettings folder, find the folder named logs.

- Inside the SpliceSettings folder, find the folder named logs.

Right-click the <code>logs</code> folder.

- If you see the option Send to &gt; Compressed (zipped) folder, click it.
- If you don’t see this option right away, click “Show more options”, then choose Send to &gt; Compressed (zipped) folder from the expanded menu.

This will create a <code>.zip</code> file in the same folder.

- Right-click the <code>logs</code> folder.
 - If you see the option Send to &gt; Compressed (zipped) folder, click it.
 - If you don’t see this option right away, click “Show more options”, then choose Send to &gt; Compressed (zipped) folder from the expanded menu.
- This will create a <code>.zip</code> file in the same folder.

Attach the zipped <code>logs</code> file in your reply to our support message or email.

- Attach the zipped <code>logs</code> file in your reply to our support message or email.

- From the menu bar, click on Go &gt; Go to Folder… (or press [CMD] + [SHIFT] + G).

- Type the following path and click Go: ​<code>~/Library/Application Support/com.Splice.splice</code> ​(The ~ symbol represents your home directory, so you don't need to replace "Username.")

- Inside the com.Splice.splice folder, find the logs folder.

- Right-click on the logs folder and select "Compress 'logs'" to create a zip file.

- Please attach the zipped folder in your reply so we can investigate the issue.

1. Open Finder.
2. Use "Go to Folder":
 - From the menu bar, click on Go &gt; Go to Folder… (or press [CMD] + [SHIFT] + G).
3. Enter the Folder Path:
 - Type the following path and click Go: ​<code>~/Library/Application Support/com.Splice.splice</code> ​(The ~ symbol represents your home directory, so you don't need to replace "Username.")
4. Locate the Logs Folder:
 - Inside the com.Splice.splice folder, find the logs folder.
5. Zip the Logs Folder:
 - Right-click on the logs folder and select "Compress 'logs'" to create a zip file.
6. Send the Zip File:
 - Please attach the zipped folder in your reply so we can investigate the issue.

How do I download my desktop app logs?

Downloading logs from the Desktop App:

Windows:

Mac: