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Serum is saying "Splice Lease not found!" What should I do?
Serum is saying "Splice Lease not found!" What should I do?
Updated over a week ago

If you are still renting Serum, please make sure that you are signed into the Splice desktop client with an account that has a Serum plan active before you open up your DAW to load Serum. While you are on the Rent-to-Own plan, the client needs to verify the Serum plugin once every few days.

In order to resolve this issue, please follow these troubleshooting steps in exact order:

  1. Close out of Splice

  2. Close your DAW

  3. Relaunch Splice and log into the account with the active Serum plan

  4. Open your DAW and launch the plug-in

If you are still having issues, please again close your DAW and reinstall Serum directly from the Splice app in the "Apps & Tools" section.

If you've fully paid off your Serum Rent-to-Own subscription and are being prompted for a serial number, your serial number will be shown here:

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