First, please confirm if you are still renting Serum or if you have paid it off here: https://splice.com/plugins/plans/serum
If you are still renting, the plan will say "Active."
If you are paid off, it will say "Owned."
Please scroll down and follow the instructions depending on your lease status:
I am still renting Serum (Active)
If you are still renting Serum and experiencing a licensing error, you could be having an issue with verifying the Rent-to-Own license. These steps should resolve the issue:
Close out of the Splice Desktop App
Close your DAW
Relaunch Splice and log into the account with the active Serum plan
Open your DAW and launch the software
If issues persist:
Close your DAW and reinstall Serum directly from the Apps & Plugins section of the Splice app.
We also recommend you reinstall the Splice app. You can get the latest install here: https://splice.com/download
Log out of your account and log back in. This will generate a new license.
Then relaunch your DAW and Serum.
I have paid off Serum (Owned)
If you have paid off your software, you can find your serial number here: https://splice.com/plugins/plans/serum
You must have the latest version of Serum for this serial number to work.
Please check the Splice desktop app to see if you need an update. If you update, restart your computer.
Open Serum in your DAW and it will prompt you to enter the serial number you’ve been issued.
You no longer need to have the Splice application running or an internet connection to use Serum.
To activate your Xfer Records account go to https://www.xferrecords.com/users/password/new
Enter the email address associated with your Splice account and Xfer Records will send you a "Reset Password" email to that address. Choose a password and then you can log in to Xfer Records.