Splice

As of Desktop v5.3.2, Splice uses a new packaging and delivery method called <a href="https://learn.microsoft.com/en-us/windows/msix/overview" rel="nofollow noopener noreferrer" target="_blank">MSIX</a>. If you're running into installation issues on Windows, start with the steps below:

We recommend updating to the latest available version for best compatibility:

Windows 10 users: Update to version 22H2 ​<a href="https://support.microsoft.com/en-us/windows/install-windows-updates-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#windowsversion=windows_10" rel="nofollow noopener noreferrer" target="_blank">Install Windows 10 updates</a>

Windows 11 users: Update to version 22H2 or higher ​<a href="https://support.microsoft.com/en-us/windows/install-windows-updates-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a" rel="nofollow noopener noreferrer" target="_blank">Install Windows 11 updates</a>

- Windows 10 users: Update to version 22H2 ​<a href="https://support.microsoft.com/en-us/windows/install-windows-updates-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#windowsversion=windows_10" rel="nofollow noopener noreferrer" target="_blank">Install Windows 10 updates</a>
- Windows 11 users: Update to version 22H2 or higher ​<a href="https://support.microsoft.com/en-us/windows/install-windows-updates-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a" rel="nofollow noopener noreferrer" target="_blank">Install Windows 11 updates</a>

Step 2: Download from the MSIX installer link

Download the latest version of Splice Desktop here: ​<a href="https://desktop.splice.com/conveyor/stable/download.html" rel="nofollow noopener noreferrer" target="_blank">Download Splice Desktop</a>

Recommended: Use the <code>.msix</code> installer to ensure you receive automatic updates.

If <code>.msix</code> fails: Use the <code>.zip</code> option as a temporary workaround.

- Note this version does not auto-update and will expire after 45 days. 
- You will need to return to the same link to download and reinstall the latest version.

- Recommended: Use the <code>.msix</code> installer to ensure you receive automatic updates.
- If <code>.msix</code> fails: Use the <code>.zip</code> option as a temporary workaround. 
 - Note this version does not auto-update and will expire after 45 days. 
 - You will need to return to the same link to download and reinstall the latest version.

___________________________________________________________

If the steps above don’t resolve your issue, try the following:

Check for antivirus or firewall interference:

- Temporarily disable antivirus programs (e.g., Avast, CCleaner, BitDefender) or network firewalls.
- Try installing Splice again.
- If this fixes the problem, add Splice to the antivirus/firewall whitelist or exceptions.
- More info: <a href="" rel="nofollow noopener noreferrer" target="_blank">Antivirus interference</a>

Verify Microsoft .NET Framework installation:

- Make sure you have the latest Microsoft .NET Framework installed.
- Download here: <a href="https://dotnet.microsoft.com/download/dotnet-framework" rel="nofollow noopener noreferrer" target="_blank">Microsoft .NET Framework</a>

Try installing in Safe Mode with Networking:

- Boot your PC in Safe Mode with Networking to disable third-party software that might block installation.
- For instructions: <a href="https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode" rel="nofollow noopener noreferrer" target="_blank">How to start your PC in Safe Mode</a>
- If installation works in Safe Mode, the issue is likely caused by antivirus, firewall, or background apps.

- Check for antivirus or firewall interference:
 - Temporarily disable antivirus programs (e.g., Avast, CCleaner, BitDefender) or network firewalls.
 - Try installing Splice again.
 - If this fixes the problem, add Splice to the antivirus/firewall whitelist or exceptions.
 - More info: <a href="" rel="nofollow noopener noreferrer" target="_blank">Antivirus interference</a>
- Verify Microsoft .NET Framework installation:
 - Make sure you have the latest Microsoft .NET Framework installed.
 - Download here: <a href="https://dotnet.microsoft.com/download/dotnet-framework" rel="nofollow noopener noreferrer" target="_blank">Microsoft .NET Framework</a>
- Try installing in Safe Mode with Networking:
 - Boot your PC in Safe Mode with Networking to disable third-party software that might block installation.
 - For instructions: <a href="https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode" rel="nofollow noopener noreferrer" target="_blank">How to start your PC in Safe Mode</a>
 - If installation works in Safe Mode, the issue is likely caused by antivirus, firewall, or background apps.

If your Splice Desktop app didn’t install properly using the Conveyor installer, here’s what to do next:

Download the installer again from the link above.

Run the installer and, if it fails, take note of any error messages or take screenshots.

Look for any log or error files in these folders on your computer (if you find any):

- <code>C:\Users\[YourUserName]\AppData\Local\Splice</code>
- <code>C:\Users\[YourUserName]\AppData\Local\Temp</code>

1. Download the installer again from the link above.
2. Run the installer and, if it fails, take note of any error messages or take screenshots.
3. Look for any log or error files in these folders on your computer (if you find any):
 - <code>C:\Users\[YourUserName]\AppData\Local\Splice</code>
 - <code>C:\Users\[YourUserName]\AppData\Local\Temp</code>

4. When you contact support, please send these logs or screenshots along with your Windows version and basic system info (like your PC model or specs). This will help us solve your issue faster!

Why won't the Splice desktop app install? (Windows)

Splice.com

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Why won't the Splice desktop app install? (Windows)

UPDATE: New Installer Format (v5.3.2+)

Step 1: Check your Windows version

Step 2: Download from the MSIX installer link

Additional Troubleshooting

If your Splice Desktop app didn’t install properly using the Conveyor installer, here’s what to do next: