UPDATE: New Installer Format (v5.3.2+)
As of Desktop v5.3.2, Splice uses a new packaging and delivery method called MSIX. If you're running into installation issues on Windows, start with the steps below:
Step 1: Check your Windows version
We recommend updating to the latest available version for best compatibility:
Windows 10 users: Update to version 22H2
Install Windows 10 updatesWindows 11 users: Update to version 22H2 or higher
Install Windows 11 updates
Step 2: Download from the MSIX installer link
Download the latest version of Splice Desktop here:
Download Splice Desktop
Recommended: Use the
.msixinstaller to ensure you receive automatic updates.If
.msixfails: Use the.zipoption as a temporary workaround.Note this version does not auto-update and will expire after 45 days.
You will need to return to the same link to download and reinstall the latest version.
Additional Troubleshooting
If the steps above don’t resolve your issue, try the following:
Check for antivirus or firewall interference:
Temporarily disable antivirus programs (e.g., Avast, CCleaner, BitDefender) or network firewalls.
Try installing Splice again.
If this fixes the problem, add Splice to the antivirus/firewall whitelist or exceptions.
More info: Antivirus interference
Verify Microsoft .NET Framework installation:
Make sure you have the latest Microsoft .NET Framework installed.
Download here: Microsoft .NET Framework
Try installing in Safe Mode with Networking:
Boot your PC in Safe Mode with Networking to disable third-party software that might block installation.
For instructions: How to start your PC in Safe Mode
If installation works in Safe Mode, the issue is likely caused by antivirus, firewall, or background apps.
If your Splice Desktop app didn’t install properly using the Conveyor installer, here’s what to do next:
Download the installer again from the link above.
Run the installer and, if it fails, take note of any error messages or take screenshots.
Look for any log or error files in these folders on your computer (if you find any):
C:\Users\[YourUserName]\AppData\Local\SpliceC:\Users\[YourUserName]\AppData\Local\Temp
4. When you contact support, please send these logs or screenshots along with your Windows version and basic system info (like your PC model or specs). This will help us solve your issue faster!