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Splice x Spitfire Audio: Customer FAQs

Splice x Spitfire Audio

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Getting started with Splice

Splice plans - FAQ

Starting a new Splice subscription

Choosing a Splice plan

Finding sounds

Sounds search optimization

Downloading sounds

How do I download presets?

Where do my downloaded samples/presets/MIDI files go?

Finding and downloading sounds

How do I add samples to my DAW?

How do I load presets into my plugins?

Using sounds in the DAW

Billing and plans

How do I cancel my Splice Plan?

How do I pause my plan?

Where can I view and manage my subscriptions?

How do I upgrade/downgrade my plan?

How do I subscribe to an annual plan?

Managing your subscriptions

What should I do if my payment is being declined?

How do I update my payment method?

Which payment methods does Splice accept?

How do I redeem my promo code?

How do I download my invoices/receipts?

How does billing and renewal work?

Does Splice offer gift cards?

Payments, billing, and promo codes

How do credits work?

How do I purchase additional credits?

If I cancel my subscription, do I lose my samples and credits?

Credits

Why am I being charged sales tax?

I'm exempt from paying sales tax/VAT; where do I submit my exemption information?

Taxes and VAT

Splice for Students - educational discount

How do I sign up for the Splice plan offered through my college/university?

Student and education plans

Login and account management

Troubleshooting login errors

How to reset your Splice password

Why am I not receiving a password reset email?

Signing up with a social account (Google/Apple/Facebook)

How many devices can I use Splice on?

Login and signup

How do I update my email address?

How do I change my username?

How do I delete my Splice account?

Account management

Splice apps and plugins

Splice desktop app

Desktop App common issues and troubleshooting

Desktop app installation

Downloading sounds in the desktop app

Managing Rent-to-Own software in the desktop app

Features and settings

Splice INSTRUMENT

INSTRUMENT plans and information

Installation and setup

Navigating Splice INSTRUMENT

Common issues and troubleshooting

Splice Ableton Live integration

Getting started

Finding and using sounds

Features, settings, and troubleshooting

Splice Pro Tools Integration

Splice Studio Pro Integration

Splice Sounds plugin

Variations and Drum Pads

Splice Bridge

Installation

Troubleshooting

How do I download samples directly from the website?

Troubleshooting issues with the Splice website

Using Beatmaker on the Splice website

Keyboard shortcut index for the Splice website

Splice website

Splice mobile app

Stacks and Splice Mic

Create and Stacks

Using Create and Stacks

Astra FAQ

Will my DAW work with Astra?

Why is Astra telling me to reactivate my Splice subscription?

Why is Astra slowing down my computer?

Downloading and importing Astra presets

Adding Astra into Ableton

Adding Astra into Logic Pro X

Adding Astra into FL Studio

Astra

Beatmaker FAQ

Adding Beatmaker into FL Studio

Adding Beatmaker into Logic Pro X

Adding Beatmaker into Ableton

Why is Beatmaker telling me to reactivate my Splice subscription?

Will Beatmaker work with my DAW?

Downloading and importing Beatmaker presets

Beatmaker

Rent-to-Own software

Rent-to-Own plan management and troubleshooting

About Rent-to-Own

Licenses and serial keys

Subscription management

Installation troubleshooting

Serum and Serum 2 by Xfer

Licenses and activation

Xfer account access and management

Upgrading from Serum 1 to Serum 2

Installing Serum 1 and Serum 2

Serum 1 and 2 presets

Using Serum and Serum 2 with Splice

iZotope plug-ins

DAW setup