Splice

Get help with Serum, Rent-to-Own plans, and other software

Rent-to-Own software

About Rent-to-Own, plans, billing, and common issues

Rent-to-Own plan management and troubleshooting

About Rent-to-Own

Are Bridge, Astra, and Beatmaker Rent-to-Own plugins?

Common Rent-to-Own issues and how to fix them

Why is my Rent-to-Own software not working?

Where can I find the serial number for my plugin after I've paid it off?

How do I activate my Rent-to-Own lifetime license?

Licenses and serial keys

Rent-to-Own billing information

Why can't I subscribe?

Do I need a Splice subscription to do Rent-to-Own?

How do I cancel my Rent-to-Own plan?

Starting a trial

Subscription management

How do I install my Rent-to-Own software?

How do I add my plugin to Ableton Live?

My Rent-to-Own software won't install in the Splice app

How do I add my plugin to Logic Pro X?

How do I add my plugin to FL Studio 20?

Seeing a "Reinstall" button on your plugin in the Splice Desktop App? Learn why it appears, what it means, and when you actually need to click it.

Why does the Desktop App say to "Reinstall"?

How do I upgrade my Rent-to-Own software?

How do I update my Rent-to-Own plugin?

What does "Pay remaining balance" mean?

Installation troubleshooting

Activation, licensing, installation, presets, and troubleshooting for Serum and Serum 2

Serum and Serum 2 by Xfer

Troubleshoot Serum 2 license verification and authorization errors, including issues with active Rent-to-Own plans, owned licenses, and machine activations.

How do I fix Serum 2 license and authorization errors?

How to resolve "You do not own Serum 2" error

Learn how to download and activate your lifetime copy of Serum 2 after completing your Splice Rent-to-Own plan, including how to authorize Serum 2 on an offline computer.

How do I activate my lifetime copy of Serum 2?

Fix the "Splice Lease not found!" or serial number error in Serum 1, whether you're still renting it or have paid it off.

How do I fix the "Splice lease not found" error in Serum 1?

Learn how to activate your lifetime license for Serum 1 after completing your Splice Rent-to-Own payments, including where to find your serial number and access your Xfer Records account.

How do I activate my lifetime license for Serum 1?

Where is my serial number for Serum?

Licenses and activation

Learn how to access the Xfer Records account linked to your Serum Rent-to-Own plan, reset your password, and sign in using an Apple Private Relay email address.

How do I access my Xfer Records account for Serum Rent-to-Own?

How many machines can I install Serum 2 on?

Xfer account access and management

Learn how to upgrade from Serum 1 to Serum 2 for free through Splice, whether you're still making Rent-to-Own payments or already own your Serum 1 license.

How do I upgrade from Serum 1 to Serum 2?

Upgrading from Serum 1 to Serum 2

I’m not seeing Serum in my DAW’s list of plugins, what should I do?

Where can I find the installed Serum AU, VST or AAX files?

How do I install Serum FX?

Installing Serum 1 and Serum 2

Serum 1 and Serum 2 Preset Compatibility

Fix for Serum presets not showing up in Serum

Why are Serum presets failing to download in the Splice desktop app? (Mac)

Downloading and importing Serum presets

Serum 1 and 2 presets

This FAQ answers the most common questions about getting, paying for, activating, and using Serum 2 through Splice, including the free upgrade for existing Serum users and Rent-to-Own pricing.

Serum 2 FAQ

What should I do when Serum is missing folders?

Splice Desktop App requirements for Serum 2

Using Serum and Serum 2 with Splice

RX, Nectar, Ozone, Neutron, Stutter Edit, Neoverb, VocalSynth

iZotope plug-ins

How do I activate my iZotope lifetime license?

I own my IZotope product outright, but when I enter my product serial number, I’m being told the serial number is invalid.

My iZotope plugin is saying the license is not active, what should I do?

I own my iZotope product outright, but when I enter my email address and serial number I am being told that this product is already registered to another account.

What is Relay and why am I seeing it installed in the Splice app?

Where are my iZotope applications stored on my Mac/PC?

Installation

Adding iZotope plugins into FL Studio

"Error writing files to Documents directory" during installation on Catalina

Adding iZotope plugins into Logic Pro X

Adding iZotope plugins into Ableton

DAW setup

My Steinberg product says "no license found," what should I do?

How do I install my Steinberg software?

How do I activate my Steinberg lifetime license?

Steinberg DAWs and plug-ins

V Collection, Pigments, FX Collection, Analog Lab, Acid V, Pure SUB

Arturia plug-ins

This article applies to V Collection, Pigments, FX Collection, Analog Lab, Efx Fragments, Acid V, and Efx Motions

The Arturia plugin is saying it's not active on my computer. What should I do?

How do I activate my Arturia lifetime license?

Installing Arturia plugins with Splice

This article applies to V Collection X, Pigments 5, FX Collection 5, Analog Lab V, and Efx Fragments.

How To Install Arturia Plug-ins Through Splice

Adding Arturia plugins into FL Studio

Adding Arturia plugins into Logic Pro X

Adding Arturia plugins into Ableton

What happens if my payment for the Arturia plugin fails?

Can I get Pigments 7 if I'm on the Pigments Rent-to-Own plan?

Plans and billing

RC-20, DB-30 Drum Butter, Addictive Drums 2, Addictive Keys, and XO

XLN Audio plug-ins

How do I activate my XLN Audio plugins lifetime license?

This article applies to RC-20 Retro Color, XO, Addictive Drums, and Addictive Keys Complete Collection.

My XLN Audio plugin is saying my plan is expired. What should I do?

How to install Addictive Drums 2 by XLN

Where can I find the installed XLN Audio AU, VST or AAX files?

Adding XLN Audio plugins into Ableton

Adding XLN Audio plugins into FL Studio

Adding XLN Audio plugins into Logic Pro X

How do I install RC-20 presets from Splice?

How do I add expansion packs to Addictive Drums 2?

Presets and expansions

Get help with KORG, Output, Bitwig Studio, PreSonus Studio One, and more.

All other Rent-to-Own manufacturers

How to fix "Something went wrong" error in Spitfire Audio plugins

How to install Spitfire Audio plugins through Splice

How to set up your Spitfire Audio account while renting through Splice

All you need to know about Spitfire Audio on Splice Rent-to-Own

Using the Spitfire Audio app while on Rent-to-Own

What to do if your Spitfire Audio plugin is unresponsive

How to enter your serial key to authorize your Spitfire Audio plugin after payoff

Spitfire Audio (Rent-to-Own)

I finished paying for Studio One 4 / 5 — how do I activate my lifetime license?

"This product key requires an additional license that could not be found on this computer"

What to do if you get the message "The license has not been issued with your computer"

Installing Studio One 4 / 5 with Splice

What is a My.PreSonus account? Do I log in to Studio One 4 / 5 with my Splice account?

How do I install Melodyne after installing Studio One 4 / 5?

PreSonus Studio One

My Output plugin is saying my plan is expired, what should I do?

How do I activate my Output lifetime license?

Adding Output plugins into FL Studio

Where can I find the installed AU, VST or AAX files for Output plugins?

Output Plug-ins

Baby Audio is saying my plan is expired, what should I do?

How do I activate my Baby Audio lifetime license?

Installing Baby Audio software with Splice

Baby Audio Plug-ins

How do I install T-Racks 5 Max?

How do I activate my T-Racks 5 lifetime license?

Why is T-Racks 5 saying my license isn't valid?

T-Racks 5 MAX

Serato Sample  is giving me a Splice activation failed screen. What should I do?

How do I activate my Serato Sample lifetime license?

Adding Serato Sample into FL Studio 20

Serato Sample prompts for "Enter Voucher" after logging in via Splice Rent-to-Own

Serato Studio

Bitwig Studio is saying my plan is expired. What should I do?

How do I activate my Bitwig Studio lifetime license?

Bitwig Studio - FAQ

Bitwig Studio

How do I activate my KSHMR Essentials lifetime license?

KSHMR Essentials is adding white noise tone intermittently, what should I do?

Adding KSHMR Essentials into FL Studio

Where can I find the installed KSHMR Essentials AU, VST or AAX files?

KSHMR Essentials

How do I install my Phase Plant plug-in?

Phase Plant is saying my plan is expired, what should I do?

How do I activate my Phase Plant lifetime license?

How do I install the Kilohearts Essentials for Phase Plant?

Phase Plant

Learn more on how to authorize VOCALOID6 Editor and VOCALOID6 Voicebank

How to authorize VOCALOID6 on Splice's Rent-to-Own

Yamaha

How do I install Equator 2 into my DAW?

How do I activate my lifetime license for Equator2?

Equator2 is saying my plan is expired. What should I do?

Equator 2

How do I install My Softube plug-in?

How do I activate my Softube lifetime license?

Where can I find the installed Softube Plug-in AU, VST or AAX files?

Parallels is saying my plan is expired, what should I do?

Adding Parallels into FL Studio

Softube Plug-ins

My Audiaire plugin is saying my plan is expired, what should I do?

How do I activate my Audiaire lifetime license?

Adding Audiaire plugins into Ableton

Adding Audiaire plugins into FL Studio

Adding Audiaire plugins into Logic Pro X

Where can I find the installed Audiaire AU, VST or AAX files?

Audiaire Plug-ins

My D16 plugin is saying my plan is expired. What should I do?

How do I activate my D16 lifetime license?

Adding D16 plugins into Ableton

Adding D16 plugins into FL Studio

Adding D16 plugins into Logic Pro X

Where can I find the installed AU, VST or AAX files?

How do I make sure my rent-to-own D16 software is up-to-date?

D16 plugin pricing

This includes Decimort 2, Devastor 2, Toraverb 2, Antresol, and Tekturon

How to resolve issues with D16 plugin constantly asking for authorization

D16 Plug-ins

Circle 2 is saying my plan is expired, what should I do?

How do I activate my Circle 2 lifetime license?

Adding Circle 2 into FL Studio

Where can I find the installed Circle 2 AU, VST or AAX files?

Circle 2

My Accusonus plugin is saying my plan is expired, what should I do?

How do I activate my Accusonus lifetime license?

Adding Accusonus plugins into FL Studio

Adding Accusonus plugins into Logic Pro X

Adding Accusonus plugins into Ableton

Where can I find the installed Accusonus AU, VST or AAX files?

Accusonus Plug-ins

This article applies to Current, Cluster Delay, Morph EQ, Fuse Compressor, Rift, Flex Chorus, Swarm Reverb, and Ripple Phaser

How do I install my Minimal Audio plug-in?

Minimal Audio Plug-ins

Collections