Quit the Splice desktop client
- Open Preferences (Gear Icon)
- Select QUIT SPLICE
- Relaunch Splice and make sure you are signed into the same account as the website.
If you are running into issues installing or using the Splice app, please refer to this article:
If you are still having issues after trying these steps, create a set of desktop logs and send them to email@example.com Directions on how to do so can be found here: https://support.splice.com/hc/en-us/articles/202922446-What-do-I-do-if-the-client-is-giving-me-an-error-