This article applies to Portal, Thermal, and Movement.
Please make sure that you are signed into the Splice desktop client with an account that has an active subscription before you open up your DAW to load your Output plug-in. While you are on the Rent-to-Own plan, the client needs to verify the plugin license once every few days.
In order to resolve this issue, please follow these troubleshooting steps in exact order:
- Close out of Splice
- Close your DAW
- Relaunch Splice and log into the account with the active Output plan
- Open your DAW and launch the plug-in
If you are still having issues, please again close your DAW and reinstall your Output plug-in directly from the Splice app in the "Apps & Tools" section.
- We also recommend you reinstall the Splice app. You can get the latest install here: https://splice.com/download
If you have paid off your Output plugin, please click here.
If issues persist, please contact our support team here.