Verify that the email address you are entering is the one associated with your Splice account.
Entering the wrong email address is the most common reason for not receiving the password reset email. If you have multiple email addresses, we recommend searching through your inboxes for emails from Splice, to verify which one is linked to your Splice account. You can also try requesting password resets for multiple email addresses, to pinpoint which one is linked to your Splice account.
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​Note for Apple ID users: if you selected the "hide my email address" option when creating your Splice account, we will not have your actual email address on file; we will only have your encrypted address in our system, which ends in @privaterelay.appleid.com. You will need to use this encrypted address to request a password reset.
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Check all of your email inboxes for the password reset email.
Be sure to check your spam, social, promotions, junk, and all other email folders for the password reset email. It's possible that your email provider has filtered the email from us into one of those folders.
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Ensure that your account has not been deleted.
If you've deleted your Splice account, you won't be able to log back in, and you won't receive a password reset email after requesting one. If you're unsure about whether your account has been deleted, or if you need a deleted account restored, please contact our support team by clicking on the blue chat widget in the bottom-right corner of our knowledge base.