If you're having performance or functionality issues on the Splice website, we first recommend opening splice.com from a different browser to see if the issue continues to occur. This will help determine whether the issue is isolated to one specific browser.
If the problem occurs only in one browser, here are some steps you can take to troubleshoot:
Disable browser extensions: Temporarily deactivate any browser extensions you have installed, such as anti-virus, ad blockers, or VPNs. If the issue resolves after disabling them, identify which extension is causing the problem and either whitelist or turn it off while browsing the website.
Perform a hard reset: Try performing a hard reset of your browser. On Windows, press ⇧ CTRL + F5, and on Mac, press ⌘ CMD + ⇧ SHIFT + R. This action refreshes the browser and its cache, potentially resolving any temporary issues.
Clear cookies: Clearing your browser's cookies can also help resolve certain issues. Below are browser-specific instructions for clearing site-specific cookies:
Google ChromeOpen Chrome and go to the website for which you want to delete cookies.
Click on the three-dot menu (top-right corner), and go to Settings.
Scroll down to Privacy and security, then click on Cookies and other site data.
Click See all cookies and site data.
In the search bar, type
splice.com.Click on the trash icon next to the website's cookies to remove them.
Official Documentation:Delete cookies in Chrome
Mozilla Firefox
Open Firefox and click on the three horizontal bars (menu) in the top-right corner.
Go to Settings > Privacy & Security.
Under Cookies and Site Data, click on Manage Data.
In the search box, type
splice.com.Select the website and click Remove Selected to delete cookies.
Official Documentation:Delete cookies in Firefox
Microsoft Edge
Open Edge and go to the website.
Click the three-dot menu in the top-right corner and go to Settings.
Scroll down to Privacy, search, and services and click on Choose what to clear.
Under Clear browsing data, select Cookies and other site data.
Click on See all cookies and site data, then search for
splice.com.Click the trash icon next to the website's cookies to remove them.
Official Documentation:Clear cookies in Edge
Safari (Mac)
Open Safari and click on Safari in the top-left corner, then go to Preferences.
Click on the Privacy tab.
Click on Manage Website Data.
In the search box, type
splice.com.Select the website and click Remove to delete the cookies.
Official Documentation:Delete cookies in Safari
Safari (iPhone/iPad)
Open the Settings app.
Scroll down and select Safari.
Tap Advanced > Website Data.
Search for
splice.com.Swipe left on the website and tap Delete.
Official Documentation:Delete website data on iPhone/iPad
Opera
Open Opera and go to Settings.
Under Privacy & Security, click on Site Settings.
Under Content, click on Cookies and site data.
Click See all cookies and site data, search for
splice.com, and remove its cookies.
Official Documentation:Manage cookies in Opera
Brave
Open Brave and go to Settings.
Under Privacy and security, click on Site and Shields Settings.
Under Content, click Cookies and site data.
Search for
splice.comand remove its cookies.
Official Documentation:Clear browsing data in Brave
Clear browser cache: see the below links for instructions on how to do this on the most common web browsers:
Instructions for Google Chrome
Instructions for Firefox
Instructions for Microsoft Edge
Safari: go to the Develop menu on the top menu bar, then select Empty Caches
If the problem persists, or if you're experiencing it across multiple browsers, try launching an incognito or private window in the affected browsers to see if the issue persists. This mode disables extensions and uses default settings, helping to isolate any issues related to user-specific configurations.
If none of the above troubleshooting steps address your issue, please get in touch with our support team (via the blue chat widget in the bottom-right corner) for help.