If you're having performance or functionality issues on the Splice website, we first recommend opening splice.com from a different browser to see if the issue continues to occur. This will help determine whether the issue is isolated to one specific browser.
If the problem occurs only in one browser, here are some steps you can take to troubleshoot:
Disable browser extensions: Temporarily deactivate any browser extensions you have installed, such as anti-virus, ad blockers, or VPNs. If the issue resolves after disabling them, identify which extension is causing the problem and either whitelist or turn it off while browsing the website.
Perform a hard reset: Try performing a hard reset of your browser. On Windows, press ⇧ CTRL + F5, and on Mac, press ⌘ CMD + ⇧ SHIFT + R. This action refreshes the browser and its cache, potentially resolving any temporary issues.
Clear cookies: Clearing your browser's cookies can also help resolve certain issues. On Windows, press ⇧ CTRL + SHIFT + DELETE, and on Mac, press ⌘ CMD + ⇧ SHIFT + DELETE.
Clear browser cache: see the below links for instructions on how to do this on the most common web browsers:
Instructions for Google Chrome
Instructions for Firefox
Instructions for Microsoft Edge
Safari: go to the Develop menu on the top menu bar, then select Empty Caches
If the problem persists, or if you're experiencing it across multiple browsers, try launching an incognito or private window in the affected browsers to see if the issue persists. This mode disables extensions and uses default settings, helping to isolate any issues related to user-specific configurations.
If none of the above troubleshooting steps address your issue, please get in touch with our support team (via the blue chat widget in the bottom-right corner) for help.