If you are attempting to pay for a subscription, you might receive a payment error message seen in the image below.
Unable to validate payment method. Check with your bank and try again
This payment error message means your payment method has been declined by your bank or card issuer. You need to contact your bank or card issuer for more information to unblock the card. If your payment method is linked to PayPal, please reach out to your bank or card issuer before contacting PayPal.
After you've contacted your bank, try subscribing once more but do double check all of your card information and billing details to ensure they are correct before trying again. If you have a declined payment for a recurring subscription, you can update your payment method to reinitiate a payment attempt via the Splice Billing Page.
Why is my address showing an error at checkout?
Please make sure you are entering the address that is tied to your payment information when entering your card or PayPal information. In most cases, the address form will highlight any specific errors with your address. In some special cases, you may run into a generalized error when checking out. If you encounter this, please review the following:
If you are a citizen in the US, Canada, or any US territories, you are required to enter a zip code at checkout. If you are unsure of the zip code that is connected to your payment information, please contact your payment provider.
If you a citizen of Serbia and Montenegro, you will need to enter Serbia OR Montenegro as your country at check out.