If Serum 2 is asking you to verify or authorize your license, or refresh your license through Splice, follow the troubleshooting steps below.
Note: If you're looking to upgrade from Serum to Serum 2, see How Serum users can upgrade to Serum 2.
First, check your Serum Rent-to-Own lease status
Go to your Splice plans page and find your Serum Rent-to-Own plan. Your plan will show one of the following statuses:
Active: You're still making Rent-to-Own payments. Your Serum 2 license is verified through Splice.
Owned: You've completed your Rent-to-Own payments. Your Serum 2 license is managed through Xfer Records.
Follow the instructions for your plan status below.
I am still renting Serum (Active)
If you're still renting Serum, please refresh your license connection through the Splice desktop app:
Completely quit the Splice desktop app.
Quit out of your DAW.
Reopen Splice and log in to the account associated with your active Serum Rent-to-Own plan.
Open your DAW and launch Serum 2 to check whether the licensing error is resolved.
If the error continues:
Confirm that your Serum Rent-to-Own plan is active and your payments are up to date on your Splice plans page.
Close your DAW and reinstall Serum 2 from the Apps & Plugins section of the Splice desktop app.
Reinstall the latest version of the Splice desktop app.
Log out of Splice, then log back in to refresh your license.
Reopen your DAW and launch Serum 2.
Note: Antivirus software, firewalls, or VPNs may interfere with license verification. Make sure Splice and Serum 2 can connect to the internet.
I have paid off Serum (Owned)
Once you've completed your Serum Rent-to-Own payments, your lifetime license is managed directly through Xfer Records rather than Splice.
To authorize Serum 2:
Log in to your Xfer Records account using the email address associated with your original Serum Rent-to-Own plan.
Download Serum 2 from Xfer Records.
Install Serum 2 and open it in your DAW.
Follow the authorization prompts to activate your license through Xfer Records.
For more detailed instructions, including offline activation, see How to activate your lifetime copy of Serum 2.
Note: Your Xfer Records account was automatically created when you started your Serum Rent-to-Own plan. If you have trouble accessing it, see How to access your Xfer Records account for Serum Rent-to-Own.
How to fix the "This machine is not yet authorized for Serum 2" error
If you see this error after attempting to authorize Serum 2, you may have reached your machine activation limit.
You can review your existing activations and learn how to manage them in How many machines can I install Serum 2 on?.
Note: Serum 2 machine activations are managed by Xfer Records, not Splice. If you need help resetting your activations, please contact Xfer Records Support.
