When you start a Rent-to-Own plan for Serum, an Xfer Records account is automatically created for you using your Splice email address.
Important: Do not create a new Xfer Records account. An account already exists with your Splice lease attached, and creating a new one can prevent Serum from authorizing correctly.
Log into your existing Xfer account
Because the Xfer account was created automatically, you'll set its password using the password reset flow:
Go to the Xfer Records sign-in page.
Click Forgot your password?
Enter your Splice email address and submit the request.
Check your inbox for a password reset email from Xfer Records. If you don't see it, check your spam or junk folder.
Follow the link in the email to create a new password.
Once your password is set, you can sign in to XferRecords.com with your Splice email address and manage your Serum license from your Xfer account.
If you signed up for Splice with Apple's Hide My Email
If you created your Splice account using Sign in with Apple and selected Hide My Email, your Xfer Records account was created with your Apple Private Relay email address — not the personal Apple email address you chose to hide. You'll need that Private Relay address to reset your Xfer password.
Go to your Splice account settings.
Under Email, find the Apple Private Relay address shown. It looks like
xxxxx@privaterelay.appleid.com.
Copy your Apple Private Relay email address, then go to the Xfer Records sign-in page.
Click Forgot your password?
Paste your Apple Private Relay email address and submit the password reset request.
Check your inbox for an email from Xfer containing a password reset link.
If you don't see the email, check your spam or junk folder.
Follow the instructions in the email to create a new password. You can then sign in to Xfer using your Apple Private Relay email address and new password.
After resetting your password, sign in to Xfer Records with the Private Relay address. If you'd prefer to use a different email going forward, you can change it in your Xfer Records account settings.
Note: If you aren't receiving forwarded emails at your Private Relay address, see Apple's Hide My Email support page to check that email forwarding is turned on.